Mum’s internet and phone were both with iPrimus, on one of their ULL services.
iPrimus wouldn’t talk to me, even though I had /all/ of mum’s details, so using her password, I logged in to the online toolbox, added myself as an authority on the account, and then phoned back and cancelled the ADSL service.
That still leaves me with a problem with regards to the ULL-based phone service.
This morning I faxed them the change of owner documentation, along with a certificate of mum’s death, and phoned back not long ago.
The change of ownership is now being processed, but they told me that they can not reverse-churn me back to a Telstra-based phoneline, and I would have to stay on their ULL service, or go become a Telstra customer.
My secret contact at iiNet will be phoning shortly to talk to me about my options, perhaps we can churn the phone directly to iiNet. I don’t remember, it’s been too long since I worked there, and honestly, I’ve forgotten a lot of stuff with the trauma of mum’s sudden death.
3 comments
Comment by Dean on December 22, 2009 at 1:46 pm
iiNet cannot churn ULL services.
If you want to keep the number speak to Telstra Reachout and once back on the Telstra PSTN network you can churn to ii.
If you don’t care about the number just cancel then sign up for a new line with iiNet.
Comment by Striker on December 22, 2009 at 2:08 pm
I do want to keep the number, otherwise I would have cancelled everything.
Comment by asa on December 22, 2009 at 1:58 pm
they’re lying to you.
just make sure the phone is cancelled. we can then use the formerly active ULL line for our own nefarious purposes
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